Privacy & Access
Protecting your personal and health information is at the core of everything we do.
Privacy Policy
Aurevita Health Group Limited ("Aurevita", "we", "us", "our") is committed to protecting the privacy of the personal and health information of our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Manitoba's Personal Health Information Act (PHIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect the following types of information:
- ✓ Contact information (name, phone number, email address, mailing address)
- ✓ Personal health information relevant to the care and services we provide
- ✓ Service preferences and care requirements
- ✓ Employment-related information from job applicants
- ✓ Website usage data collected through cookies and analytics
How We Use Your Information
We use your information to:
- ✓ Provide and coordinate home health care services
- ✓ Assess your needs and match you with appropriate caregivers
- ✓ Communicate with you about appointments, services, and billing
- ✓ Evaluate and improve our programs and services
- ✓ Comply with legal and regulatory obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
- ✓ With your explicit consent
- ✓ With other health care providers as necessary to coordinate your care
- ✓ When required or authorized by law
- ✓ To contracted service providers who agree to maintain confidentiality
Data Security
We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. All staff sign confidentiality agreements and receive ongoing privacy training.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact our Privacy Officer:
Privacy Officer
Aurevita Health Group Limited
3-10 Elam Street, Morden MB R6M 0E1
Email: privacy@aurevitahealth.ca
Phone: 1 (431) 430 0226
Terms of Use
By accessing and using the Aurevita Health Group website, you agree to the following terms and conditions.
Use of Content
All content on this website, including text, graphics, logos, and images, is the property of Aurevita Health Group Limited unless otherwise stated. You may not reproduce, distribute, or modify any content without our prior written consent.
No Medical Advice
The information provided on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified health care professional for medical concerns.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on those sites.
Limitation of Liability
Aurevita Health Group shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website.
Changes to Terms
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting to this page.
PHIA & Confidentiality
Personal Health Information Act (PHIA)
Aurevita Health Group operates in compliance with Manitoba's Personal Health Information Act (PHIA), which governs the collection, use, disclosure, and protection of personal health information. PHIA gives individuals the right to access their health records and requires health care trustees to safeguard that information.
For more information about PHIA, visit the Government of Manitoba PHIA page.
Confidentiality Statement
All Aurevita staff, contractors, and volunteers are required to sign a Declaration of Confidentiality upon hire. They receive training on the secure handling of personal health information and are bound by law to maintain confidentiality. Breach of confidentiality is subject to disciplinary action and may result in legal consequences under PHIA.
Your Rights Under PHIA
You have the right to:
- ✓ Access your personal health information held by Aurevita
- ✓ Request corrections to inaccurate or incomplete information
- ✓ Withdraw or limit your consent for collection or use
- ✓ Know why your information is being collected and how it will be used
- ✓ File a complaint if you believe your privacy rights have been violated
Requests to access or correct your personal health information should be directed to our Privacy Officer at privacy@aurevitahealth.ca or by calling 1 (431) 430 0226.
Client Rights & Consent
Client Rights
Every client of Aurevita Health Group has the right to:
- ✓ Receive respectful, compassionate, and culturally sensitive care
- ✓ Be informed about the services available and any associated costs
- ✓ Participate in care planning and decision-making
- ✓ Refuse or withdraw consent for care at any time
- ✓ Have their personal and health information kept confidential
- ✓ Access their own records and request corrections
- ✓ Voice concerns or file complaints without fear of retaliation
Client Consent Process
Informed consent is obtained before the start of any service. Our process includes:
- ✓ A comprehensive assessment of your care needs
- ✓ A clear explanation of the services to be provided, including scope, schedule, and fees
- ✓ Review of privacy practices and how your information will be handled
- ✓ Written consent signed by the client or authorized representative
- ✓ Ongoing communication to ensure consent remains informed and current
Clients may withdraw or modify their consent at any time by contacting our office.
Complaints Process
We are committed to providing the highest quality of care. If you have a concern, we encourage you to share it with us so we can address it promptly and fairly.
How to File a Complaint
Step 1: Contact Your Care Team
Speak directly with your caregiver or their supervisor. Many concerns can be resolved quickly at this level.
Step 2: Contact Management
If your concern is not resolved, please contact our office by phone or email. We will acknowledge your complaint within 2 business days.
Step 3: Formal Complaint
If further action is needed, you may submit a formal written complaint to our Privacy & Access Officer. We will investigate and respond in writing within 30 days.
Step 4: External Review
If you are not satisfied with our response, you have the right to file a complaint with the Manitoba Ombudsman at ombudsman.mb.ca or call 1-800-665-0531.
Submit a Complaint
Email: complaints@aurevitahealth.ca
Phone: 1 (431) 430 0226
Mail: 3-10 Elam Street, Morden MB R6M 0E1
Abuse Prevention & Safeguarding
Aurevita Health Group is committed to protecting the dignity, safety, and well-being of every client. We have zero tolerance for abuse, neglect, or exploitation in any form.
Our Safeguarding Measures
- ✓ All staff undergo criminal record checks, adult abuse registry checks, and child abuse registry checks prior to employment
- ✓ Reference verification and employment history review for every hire
- ✓ Mandatory training on abuse prevention, recognition, and reporting
- ✓ Standard First Aid and CPR certification for all direct care staff
- ✓ Clear policies for reporting suspected abuse or neglect, with protection for whistleblowers
- ✓ Regular supervisory visits and client wellness checks
- ✓ Ongoing staff training in Workplace Health and Safety
Recognizing Abuse
Abuse can be physical, emotional, financial, sexual, or related to neglect. We encourage clients, families, and staff to report any concerns immediately.
To Report a Concern
If you suspect abuse or neglect involving an Aurevita client or staff member, please report it immediately:
- Call our office: 1 (431) 430 0226
- Email: safety@aurevitahealth.ca
In an emergency, always call 911.
Insurance & Bonding
Aurevita Health Group carries comprehensive commercial general liability insurance and professional liability insurance. All staff are covered under our insurance policies. Proof of insurance is available upon request.